Privacy Policy


    Last Updated 18 July 2025

    Binder Ltd is committed to protecting your privacy and ensuring the security of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    Who We Are

    Binder Ltd
    Website: www.binder.co.uk
    Registered in the UK

    For any data protection or privacy-related queries, please contact:
    Richard Binder, Data Controller
    Email: [email protected]

    What Personal Data We Collect and Why

    We may collect and process the following personal data:

    • Contact details (name, email, phone number) submitted via:
      • Website contact forms
      • Email communications
      • Phone calls
      • In-person at events
    • Technical data such as your IP address, browser type, device type, and location via analytics tools
    • Service history and other customer-related data stored manually in our systems

    All data is manually inputted by staff into our systems after calls or events.

    Lawful Basis for Processing

    We process your personal data based on one or more of the following legal bases:

    • Legitimate interests – e.g. responding to enquiries, maintaining business relationships, improving our services
    • Performance of a contract – if you engage us for services
    • Legal obligation – where required by law (e.g. record keeping)
    • Consent – when you opt in to marketing communications or accept non-essential cookies

    Cookies & Tracking Technologies

    We use cookies and similar technologies to enhance your experience and measure website performance. This includes:

    • Essential cookies – required for site functionality
    • Google Analytics – for anonymous usage tracking
    • Meta Pixel – for measuring marketing effectiveness

    We only load non-essential cookies like Google Analytics and Meta Pixel after you have provided consent via our cookie banner.

    You can manage or withdraw cookie consent via your browser settings or our cookie banner. A detailed cookie policy is linked separately at https://www.binder.co.uk/cookie-policy/ 

    Embedded Content from Other Websites

    Pages on this site may include embedded content (e.g. videos, maps). Embedded content behaves as if you visited the source website, which may collect its own data and use cookies.

    Third-Party Services

    We work with trusted third-party providers to help operate our business. These include:

    • Binder Management System (BMS) – our UK-hosted CRM system for managing customer relationships and service records
    • Microsoft Outlook – for email correspondence
    • Google Analytics & Meta Pixel – for performance and marketing tracking
    • SharePoint – for secure internal storage and document sharing

    These providers process data in line with their own privacy policies.

    International Data Transfers

    All data is stored within the UK.
    We do not transfer personal data outside the UK or EU.

    Data Sharing

    We may share your personal data with:

    • Internal staff who are trained in data protection and confidentiality
    • Contractors and freelancers who have limited access to designated folders within SharePoint (e.g. marketing or IT)
    • Service providers listed above
    • Legal authorities if required by law

    We do not sell or rent your data to third parties.

    All contractors and freelancers with access to personal data are subject to confidentiality agreements and appropriate access controls.

    How Long We Keep Your Data

    We retain personal data only as long as necessary, specifically:

    • Enquiries and job file data: up to 5 years
    • Customer data: up to 3 years after the end of the customer relationship
    • Analytics data: typically anonymised and retained as per provider defaults

    Your Rights Under UK GDPR

    You have the right to:

    • Access your personal data
    • Correct inaccurate information
    • Request deletion of your data (where applicable)
    • Object to or restrict certain processing
    • Withdraw consent (e.g. for marketing)
    • Lodge a complaint with the Information Commissioner’s Office (ICO)

    To exercise any of these rights, please contact [email protected].

    We aim to respond to all data subject requests within one month.

    Security

    We take reasonable technical and organisational measures to protect your data, including:

    • Secure email and cloud platforms
    • SharePoint access with folder-level permissions
    • GDPR training for all office staff
    • Access restricted to only those with a business need

    Changes to This Policy

    We may update this Privacy Policy to reflect legal or operational changes. Revisions will be posted on this page with a new “Effective Date.”

    Cookie Consent Banner

    Our website uses a cookie consent banner provided by CookieYes to inform you about the use of cookies and to collect your preferences for non-essential cookies.

    When you first visit our site, you will see a banner that:

    • Lists the types of cookies used (e.g. essential, analytics, marketing)
    • Allows you to accept all cookies or manage your preferences by category
    • Provides a link to our detailed cookie policy
    • Records and stores your consent preferences securely via CookieYes

    CookieYes stores consent records securely in compliance with UK GDPR. For more information, see CookieYes Privacy Policy.

    You can update or withdraw your consent at any time by clicking the cookie settings icon on our website or adjusting your browser settings.