I must say, although I have always used Binders and have found the service faultless and the workmen always pleasant and helpful,  my experience Saturday was exceptionally good.  I spoke to a chap on the phone who really took time to understand the nature of our problem and did not push the emergency call out, offering to come on Monday to avoid unnecessary cost to me.  But it needed sorting and your driver came when he said he would, got the job done in 20 mins and left with no fuss.