Why Choose Binder?

Binder always provides a very, very good service. I always use them. Quick, professional, clean and always friendly people. Respectful and I like that. Good company. 100% reliable.

Having had a treatment plant installed by binder, and 2 subsequent call outs to attend to a couple of minor issues I have found the company to be 1st class in both planning and installation and then engineer support. Customer service is well handled over the phone and engineers attend without delay providing a very fast response. I have found engineers across the board to be skilled, knowledgeable, and thorough in their approach. I wouldn’t hesitate in recommending the company to carry out work and provide services.

I’ve used Binders for the last 11 years and the previous owners recommended them and they lived here for 16 years! Well organised company and lovely tanker drivers, nothing is too much for them.

I must say, although I have always used Binders and have found the service faultless and the workmen always pleasant and helpful,  my experience Saturday was exceptionally good.  I spoke to a chap on the phone who really took time to understand the nature of our problem and did not push the emergency call out, offering to come on Monday to avoid unnecessary cost to me.  But it needed sorting and your driver came when he said he would, got the job done in 20 mins and left with no fuss.

Amazing service all round, 100% pleased! Needed to have septic tank emptied as we had a back up – emailed on Sunday evening and wonderful Tom Moore with tanker was with us at 8.30 Monday morning. Most helpful, tidy and all round great, thank you so much to all at Binders.

Professional friendly service.

Have been using this service for over 10 years now.
Del is always super helpful and friendly and provides a great service.

There are two things I particularly like about Binders:-
1. Binders are a very large commercial company, operating at the industrial level right across East Anglia, yet treat their small domestic customers (like myself) in a personal and friendly way, exactly as if they were operating at the local level. It is a pleasure to speak to your staff. Excellent.
2. To a man, the tanker drivers I have met have been cheerful and amiable fellows, which is remarkable considering the unpleasant job that they do. Thanks – and Well Done!

I wanted to write to say how impressed I am at the level of service offered by Binder. I had an issue yesterday with my drains and you managed to get a tanker out in under 4 hours which was great service. It got better. The tanker operator Jamie was exceptional in what he did to try and resolve the problem. I would highly recommend Binder to anyone needing your services. Thanks again to all concerned.

Every time we have called out an engineer they have been brilliant, over and above expectation and the latest engineer was no exception. Faultlessly courteous, he kept me in the loop so that when a decision was called for the facts were at my fingertips. The office staff are all just as good.

Binder always offer excellent service. Staff are helpful and pleasant. Special mention due to Tracey who recently helped with my house sale!

I must say it has been a pleasure dealing with the Binder Team. From quote to completion, you have all been thoroughly professional whilst retaining the personal touch that is so often lacking these days.

I have been using Binder to check the pump and empty the tank for upwards of thirty years. There has never been a problem. The engineers have been friendly, courteous, efficient and punctual.

I don’t think you can get a better company.

I would like to personally thank Linda Kay who was fantastic in 2009 Binder installed a waste plant system at my house all these years on I needed copy paperwork which I had lost. When I rang and spoke to Linda she could not have been more helpful and professional and sorted everything out. As a businessman who employs around 40 people I can honestly say  I wish all my people was as good as her, thank you.

What a wonderful company. We have just had an old septic tank removed and a new Water Filtration Plant put in by Binder. They made the whole operation as easy as possible and were highly efficient. We cannot recommend them highly enough.

I can highly recommend Binder for your sewage management.  I recently had my septic tank emptied and Del, who came to do it, was very helpful, friendly and gave me good advice.  They are reasonably priced and came out within 24 hours from making the appointment. Thank you Binder and thank you Del!

I meant to also point out that the chaps who worked on the installation were an absolute credit to your company and could not have been more courteous and helpful.

On the 9th July your representative Jonathan carried out an emptying of our chambers. We hadn’t opened the gates the night before and he rang and told us he’d arrived. He carried out his work very efficiently and having completed his task he replaced the wheelie bins and closed the gates. This is most unusual for workmen. In conversation we thought what a pleasant and agreeable person he was. A definite asset to your company. Also I particularly noticed how clean his tanker was and he clearly looks after it.

I wanted to let you all know just how pleased we have been with the service provided by Binder from the first moment of contact all the way through to completion of the task.  A fabulous company to work with! I just wish I knew more people who needed your services in order to recommend you!

Thank you to everyone on the team.

Fast, efficient service – Highly recommend.

Helpful phone staff and great service from the guy when he came to empty the tank. 5 stars doesn’t seem enough!

There is never a problem with Binder service delivery. The engineers were polite and efficient, advised me that I needed a new compressor and got the job done!
The operative who emptied the STP was also very pleasant, helpful and efficient.

We had an emergency due to a blocked storm drain which led to our kitchen being flooded. Binder sent out some very helpful people to try and unblock the drain – they tried but this was not possible and the workmen explained this fully. They arranged for a follow up survey to look at options. The chap that came out could see the difficulty we were in with another storm on the way. The next day he had arranged for two workmen to redirect the drain. They completed this work in a day. I was so impressed by the friendliness and expertise of all involved. I highly recommend Binder!

Convey our thanks to the team that carried out the installation in not the best of conditions as it was very wet and raining. A job well done from the initial enquiry, survey to the job completed.

Thank you so much for your prompt service sorting out our system ..You are heros

Alex was excellent.…SO positive, can do attitude , helpful and happy…… Deserves 11 stars out of 10.

Thanks again and please I would like to discuss ways to overcome the problem in future .

I have always found Binder to offer an efficient, cost effective service. The office staff and engineers are all friendly and helpful.

We recently had our sewage treatment plant emptied and serviced. All of the staff I spoke to at Binder were super friendly and helpful. Binder seems to be a company that has that old fashioned approach to provide excellent customer service. Recommended.

From first call through to engineer visit everyone was friendly and helpful. Fault with system found immediately and rectified and useful information on the working of the system provided.

I just wanted to pass on my thanks to the wonderful Alan who came out for the 2nd time in as many weeks to deal with a blockage. I have a disabled 89 year old father who is reliant on his disabled facilities and Alan has just been superb and what an ambassador for the company. Anyway please let whoever needs to know that Alan was fabulous and also him personally.

Jimmy and Andy came to help me out in an emergency situation tonight, and not only did they solve the immediate problem, they gave me some advice about how to avoid making it worse as well as identifying what the root cause of the issue was as well. Please pass my thanks onto them; absolute solid-gold legends, both of them! Great work, gents – much appreciated!

My Klargester was serviced by an engineer named Tim who was professional, courteous and demonstrated good personal skills.
From the outset he asked whether I knew or wanted an explanation of how the Klargester works. I did and he gave an explanation that I understood. He carried out the service and gave useful advice on servicing, what to do if there is a power cut and the parts and spares engineers carry with them if required.
I was most impressed with the service he gave. He is a credit to Binder.

We’ve been customers for at least 25yrs! As always, a great service from start to finish! The office staff are always lovely and helpful. The guys who come to empty the septic tank know what they are doing and get on with it quickly and efficiently. They are always friendly.
Thank you.

Rob came out to service my tank today and what an extremely helpful, polite and knowledgeable guy. I was very impressed with him and will now use Binder Ltd for all future work.

I have to say that my neighbour Rob and I have never seen such a thorough service on the plant.

I know that people are quick to complain nowadays, so Rob and I thought we would let you know how we were impressed with Ross’ apparent competence and professionalism.

Great service from knowledgeable, efficient and friendly people.
Binder have been servicing, and providing call-out support as needed for our pump for the last 7 years. They provide a great level of service at a reasonable cost.

A very prompt service provided.
The engineer who attended was so helpful and professional, he actually attended a day sooner than expected as he had space in his schedule which was so handy. I cannot commend the guy enough for being so informative about the problems and how quick he solved the issue.
A really great service from Binder!

I would like to take this opportunity to thank you all for a job well done. After initially speaking to Tony Shaw who provided a lot of help with regards to the percolation test and then yourself explaining the whole process of how and why things will be done I honestly couldn’t be happier that I chose Binder to do the job. I’d like to give a massive thanks to Paul, Karl and Matt who were absolutely amazing, very knowledgeable, very hard working and made a very big job look easy. An absolute credit to your company. If you could pass on these thanks I’d appreciate it.

Once again a big thank you to the whole team on a job well done.

Cheerful, helpful, informative and quickly despatched our waste.