Why Choose Binder?

With over five decades of industry experience serving customers across East Anglia, we pride ourselves in providing first class customer service.

At Binder, we always go the extra mile to keep systems operational, compliant and safe. We are also:

  • Trusted by over 20,000 customers
  • Boast over 55 years of industry experience
  • Commit to providing high quality
  • Act quickly and with customer satisfaction at our core

Our Customers

Here’s just a few of the local business we offer our services to. Many of these have been loyal customers for a number of years, some since we began back in 1964!

Case Studies

Explore our customer case studies to discover how we’ve assisted clients with a number of projects, helping them to future-proof their systems and meet necessary regulations.


Don’t just take it from us! Find out directly from our existing customers why we continue to be the first choice for thousands of residential and commercial customers across Suffolk, Norfolk, Essex and Cambridgeshire.

We had an emergency due to a blocked storm drain which led to our kitchen being flooded. Binder sent out some very helpful people to try and unblock the drain – they tried but this was not possible and the workmen explained this fully. They arranged for a follow up survey to look at options. The chap that came out could see the difficulty we were in with another storm on the way. The next day he had arranged for two workmen to redirect the drain. They completed this work in a day. I was so impressed by the friendliness and expertise of all involved. I highly recommend Binder!

Damny Rose

Thank you so much for your prompt service sorting out our system ..You are heros

Alex was excellent.…SO positive, can do attitude , helpful and happy…… Deserves 11 stars out of 10.

Thanks again and please I would like to discuss ways to overcome the problem in future .

Clive Young

My Klargester was serviced by an engineer named Tim who was professional, courteous and demonstrated good personal skills.
From the outset he asked whether I knew or wanted an explanation of how the Klargester works. I did and he gave an explanation that I understood. He carried out the service and gave useful advice on servicing, what to do if there is a power cut and the parts and spares engineers carry with them if required.
I was most impressed with the service he gave. He is a credit to Binder.

John Wenham

I’ve used Binders for the last 11 years and the previous owners recommended them and they lived here for 16 years! Well organised company and lovely tanker drivers, nothing is too much for them.

Beverley Tucker

Great service from knowledgeable, efficient and friendly people.
Binder have been servicing, and providing call-out support as needed for our pump for the last 7 years. They provide a great level of service at a reasonable cost.

Lynn P

Having had a treatment plant installed by binder, and 2 subsequent call outs to attend to a couple of minor issues I have found the company to be 1st class in both planning and installation and then engineer support. Customer service is well handled over the phone and engineers attend without delay providing a very fast response. I have found engineers across the board to be skilled, knowledgeable, and thorough in their approach. I wouldn’t hesitate in recommending the company to carry out work and provide services.

Mark Morton

Binder always offer excellent service. Staff are helpful and pleasant. Special mention due to Tracey who recently helped with my house sale!

Karen Pearce

‘I have to say that my neighbour Rob and I have never seen such a thorough service on the plant.

I know that people are quick to complain nowadays, so Rob and I thought we would let you know how we were impressed with Ross’ apparent competence and professionalism.’

Graeme Dowsett

‘I wanted to write to say how impressed I am at the level of service offered by Binder. I had an issue yesterday with my drains and you managed to get a tanker out in under 4 hours which was great service. It got better. The tanker operator Jamie was exceptional in what he did to try and resolve the problem. I would highly recommend Binder to anyone needing your services. Thanks again to all concerned.’

Andy MacKenzie

‘I wanted to let you all know just how pleased we have been with the service provided by Binder from the first moment of contact all the way through to completion of the task.  A fabulous company to work with! I just wish I knew more people who needed your services in order to recommend you!

Thank you to everyone on the team.’

Sarah Hogan

‘What a wonderful company. We have just had an old septic tank removed and a new Water Filtration Plant put in by Binder. They made the whole operation as easy as possible and were highly efficient. We cannot recommend them highly enough.’

Karen Berrill

‘I would like to personally thank Linda Kay who was fantastic in 2009 Binder installed a waste plant system at my house all these years on I needed copy paperwork which I had lost. When I rang and spoke to Linda she could not have been more helpful and professional and sorted everything out. As a businessman who employs around 40 people I can honestly say  I wish all my people was as good as her, thank you.’

Clive Morris

‘I can highly recommend Binder for your sewage management.  I recently had my septic tank emptied and Del, who came to do it, was very helpful, friendly and gave me good advice.  They are reasonably priced and came out within 24 hours from making the appointment. Thank you Binder and thank you Del!’

Kate Hartley

‘Rob came out to service my tank today and what an extremely helpful, polite and knowledgeable guy. I was very impressed with him and will now use Binder Ltd for all future work.’

Mr D

‘Every time we have called out an engineer they have been brilliant, over and above expectation and the latest engineer was no exception. Faultlessly courteous, he kept me in the loop so that when a decision was called for the facts were at my fingertips. The office staff are all just as good.’

A Brewer

Amazing service all round, 100% pleased! Needed to have septic tank emptied as we had a back up – emailed on Sunday evening and wonderful Tom Moore with tanker was with us at 8.30 Monday morning. Most helpful, tidy and all round great, thank you so much to all at Binders.

Jo Bond

From first call through to engineer visit everyone was friendly and helpful. Fault with system found immediately and rectified and useful information on the working of the system provided.

Kevin Pearce

Binder always provides a very, very good service. I always use them. Quick, professional, clean and always friendly people. Respectful and I like that. Good company. 100% reliable.

Christopher Warner

‘I have always found Binder to offer an efficient, cost effective service. The office staff and engineers are all friendly and helpful.’


‘Helpful phone staff and great service from the guy when he came to empty the tank. 5 stars doesn’t seem enough!

Phillip H

Cheerful, helpful, informative and quickly despatched our waste.

Judi Scott Williams

Fast, efficient service – Highly recommend.

Matt Clover

Professional friendly service.

Jane Lesley

‘Jimmy and Andy came to help me out in an emergency situation tonight, and not only did they solve the immediate problem, they gave me some advice about how to avoid making it worse as well as identifying what the root cause of the issue was as well. Please pass my thanks onto them; absolute solid-gold legends, both of them! Great work, gents – much appreciated!’

Steven Harrison