On the 9th July your representative Jonathan carried out an emptying of our chambers. We hadn’t opened the gates the night before and he rang and told us he’d arrived. He carried out his work very efficiently and having completed his task he replaced the wheelie bins and closed the gates. This is most unusual for workmen. In conversation we thought what a pleasant and agreeable person he was. A definite asset to your company. Also I particularly noticed how clean his tanker was and he clearly looks after it.