Names Oli and Laura Fenn

Job roles Supervising Service Coordinator & Construction Secretary

How long have you worked at Binder? 10 years in Feb and Laura joined in January 2024

What’s a typical day at Binder for you? 

Oli – I am responsible for handling incoming customer queries and booking services and breakdowns. I manage a team of 30 engineers which involves booking in visits and any special requirements as well as ensuring the team on the ground have everything they need to efficiently carry out their scheduled jobs. 

Laura – I work alongside director Charlie and with my line manager Kerry (Office Manager) assisting with compliance, financial administration, and logistics to keep everything on track for the construction team.

What’s it like working together at Binder? 

It’s been pretty straightforward; working together is made easier by understanding how each of us handles different tasks and assignments. The office banter flows freely because of this, and we often share a laugh, with colleagues joining in. Sometimes, we take it to the point where it looks like more than it is, which turns into a great inside joke for us.

Overall, I’m finding it easy, and although we might have worried about bringing work friction home before starting this arrangement, it hasn’t been the case at all—it’s been seamless.

What’s your favourite part of working at Binder? Being a family run business; everyone is approachable and there’s lots of playful banter within the working environment.

What do you enjoy doing in your spare time? They like travelling the world, walking the dogs and have season tickets at Ipswich Town FC.