I was very pleased with the initial contact and was offered an appointment within a really acceptable time. Telephone calls were also answered promptly. The service thereafter continued to be exemplary. The young man Kyle was professional, knowledgeable, courteous and friendly. A real asset to the company. Well done Binder, such a rarity and such a pleasure to have an organisation that delivers on all fronts !
Emptying Klargester on set dates very prompt and without fuss. Excellent service from Binder.
The engineer that arrived to service our septic tank was a real credit to Binder! He was very courteous and totally respectful of our property. He told me exactly what he was going to do from the start of the service and answered any questions that I had about replacing parts if necessary, and what he had done to rectify any problems . Excellent customer service!
Called Binders due to a flashing alarm light and was immediately booked in for an engineer’s visit the following day. The engineer arrived promptly and was able to identify and fix the problem in short order. Excellent service.
We are well used to receiving ONLY THE BEST SERVICE from Binder – NEVER failed us.
Your engineer Philip turned up bang on time, completed the job quickly, explained clearly what had been required and was friendly, cheerful and a great ambassador for your company. Binder comes across as a great employer and we are totally satisfied with the quality of service that we receive. Thanks!
Driver polite,efficient and friendly. Arrived on time and was neat and tidy.
Great service came on time cleaned everything away and we weren’t even in! Great job and a reasonable price to match.
First class service as always, Polite and cheerful driver even in the heat !
Very prompt response to an emergency call out for septic tank emptying. At all stages, staff helpful, sympathetic and positive. Tanker driver very efficient, courteous, explained what had happened/what he was doing and how I should manage going forward. Everything left neat, tidy and clean
First time we used your company to empty our septic tank. Jan who visited and undertook the job is credit to your company. Professional, friendly, knowledgeable and completed a great job that can’t be always very pleasant. Thank you Jan, much appreciated.
The whole Binder approach is exceptional from start to finish. The call handling at the intitial point of enquiry is always friendly and supportive. The response is swift, with an engineer typically onsite within hours. All your engineers are a delight: thorough and engaging, happy to talk things through and show a genuine interest.